Orange’s broadband service has been restored
Broadband services have been restored to all Orange customers after a full outage on Thursday, reported Orange.
Orange said that another incident whereby customers were unable to get access to their emails on the Blackberry phones had been solved as well. They said that this problem was due to some ‘vandalism’ of critical cables’
Orange have not mentioned as to the reason for the problems for their broadband customers, but they said that they had taken care of the problem soon after it was identified.
However, a BBC News website reader, Kieran Casey, said that he had noticed the problem at 0900 BST on Thursday. At about 1400 BST, he mentioned of a conversation with Orange, who said that the repairs would take ‘another few hours’.
Mr Casey said that, considering the size of Orange, the fact that they had this problem for such a long time was quite unbelievable and ridiculous. Orange Broadband, which ran under the name Wanadoo previously, has a customer base of nearly 1 million in the fixed broadband sector in the country.
The firm, with over 15 million mobile customers, had made a recent announcement saying that they would merge their UK mobile operations with T-Mobile.
A spokesperson for Orange said that they were aware of Blackberry customers experiencing problems in accessing their emails. The spokesperson also said that they were aware that it was due to a vandalism of the cabling infrastructure which had been supplied to them by a third party provider in Heathrow, London.
In another incident, said the spokesperson, some broadband customers may have had a problem accessing the internet. They said that they were able to confirm the solving of this problem and that full service had been resumed for all their broadband customers.
Source - BBC News
