Which? Survey ranks Zen Internet as the best broadband service provider
Zen Internet has been ranked as the top ISP for the fourth consecutive year by Which? magazine. Zen scored full marks for reliability, speed and service. The poll, which was conducted from Which? members’ ratings, awarded it 3 out of 5 for value for money despite having the most expensive rates at 17.61 pounds per month.
It had scored the top ranking in the consumer magazine’s league table with a score of 87% overall, which represents the chances of a customer recommending the service to a friend along with the customer satisfaction. Utility Warehouse, O2 and Be score more than 80% in this survey but the four biggest ISPs in the UK, TalkTalk, BT, Tiscali and Virgin Media were not able to score over 60%.
Orange, AOL and Tiscali were all found to be at the very bottom of this table with a score of about 32% and lesser and were said by the magazine to be ‘Don’t Buys’, meaning that the service was very bad.
This report, which was conducted by Which?, was full of praise for Zen, which has more than 350 people in its workforce, for their top – class reputation for good customer service.
They said that for most of the members of Which?, the top – class customer support, connection reliability and the willingness of Zen to take extra efforts to solve customer’s problems are fully worth paying the extra money.
They also said that the one – month contracts, which Zen provides, has a general emphasis on the quality of service rather than the lengthy contracts which other companies use to tie in their customers.
Zen Internet, which has their headquarters based in Rochdale, their founding town, has got a large number of business accolades in recent years, including the PC Pro Best Broadband ISP for five consecutive years.
Source - telegraph.co.uk
