Excessively high demand for Virgin ADSL services
Reports in recent times have indicated that the demand for consumer ADSL services which were re – launched by Virgin Media is too high. This has resulted in delays for users who want to sign up to these services.
A recent report also mentioned that customers who want to sign up for the re – launched ADSL broadband service might have to be ready for some delays due to the extremely high number of customers that are attempting to sign up for this service. Virgin is providing this service for people who don’t live in their cable coverage area but who would like to experience a broadband bundle with television, broadband and telephone services.
Virgin has claimed that there has been a rise in the demand for their service, with a number of customers wanting to leave from BT and make use of the Virgin ADSL service, thus enabling them to have the same provider for their phone, television and broadband service. However, this has resulted in delays for the many people who want to take advantage of this service. The company has gone on a promotional drive for their relaunched service throughout August, saying that they are capable of offering 20 Mbps connections and their own phone line rental.
In a recent interview, an official from Virgin Media said that since the re-launch of the National service with line rental and their promise of Best Speed, they have been receiving a large number of new orders, which has resulted in some delays in enabling customers to use their super – fast ADSL broadband services.
He also mentioned that they have solved the problems of modem stock and they are working at full – capacity to ensure that customers gets connected as soon as possible. He also apologized for the delays and inconveniences that customers are facing.
Virgin Broadband Media Services finding it difficult to cope with customer volumes
In order to streamline its non – cable services with that of the other providers in terms of packages being offered, a recent report has said that Virgin Media has drawn up new plans for the ADSL services that it provides.
The line rental option, which was available only for cable customers, will be available for ADSL customers as well as an upping of the connection speeds to 20 Mbps. This is being done by Virgin Media. Until recent times, Virgin Media has not given ADSL its full attention even though they only have a 50% coverage of the population with the cable services. However, the provision of ADSL services would make it possible to cover at least 98% of the country.
However, a note was made that the extremely high level of delay were being experienced by people who were moving to the ADSL service, said a Virgin Media spokesman.
The spokesman added that since the re – launch of the National service with line rental and with the promise of the best speed available, they have had a large number of orders. This has resulted in some delays in moving customers to the ADSL broadband service.
Customers who have been waiting for a long time to get their router have been told that they will get their router as soon as problems in acquiring these routers have been solved, the spokesman said.
The spokesman continued by saying that they have solved the problems of modem stock and are working at full capacity in order to allow customers to get their service as soon as possible. They also apologized for all delays that customers have had to face due to these problems.
Virgin is known for offering the best connection speeds when compared to the top providers and is also notable for being one of the few providers to provide line rental and broadband on the very same bill, meaning that this news is a real dampener.
