Excessively high demand for Virgin ADSL services
Reports in recent times have indicated that the demand for consumer ADSL services which were re – launched by Virgin Media is too high. This has resulted in delays for users who want to sign up to these services.
A recent report also mentioned that customers who want to sign up for the re – launched ADSL broadband service might have to be ready for some delays due to the extremely high number of customers that are attempting to sign up for this service. Virgin is providing this service for people who don’t live in their cable coverage area but who would like to experience a broadband bundle with television, broadband and telephone services.
Virgin has claimed that there has been a rise in the demand for their service, with a number of customers wanting to leave from BT and make use of the Virgin ADSL service, thus enabling them to have the same provider for their phone, television and broadband service. However, this has resulted in delays for the many people who want to take advantage of this service. The company has gone on a promotional drive for their relaunched service throughout August, saying that they are capable of offering 20 Mbps connections and their own phone line rental.
In a recent interview, an official from Virgin Media said that since the re-launch of the National service with line rental and their promise of Best Speed, they have been receiving a large number of new orders, which has resulted in some delays in enabling customers to use their super – fast ADSL broadband services.
He also mentioned that they have solved the problems of modem stock and they are working at full – capacity to ensure that customers gets connected as soon as possible. He also apologized for the delays and inconveniences that customers are facing.
