Major Telecommunications Company Explains Exorbitant Fees
The region's top mobile communications giant has recently been accused of charging extra added fees for going beyond the set data downloaded via mobile devices. The giant mobile company defends itself by saying that the expensive charges are there to limit the abuse of data transfers.
While all mobile communication service providers have packages with provisions for data downloading, they make sure that there will be capping system. Most consumers believe that their fixed line broadband service have unlimited downloading features.
The users of packages for mobile and broadband use should be aware that their set rates only include a certain amount of downloading time and data. If one goes beyond the inclusion in the package, the excess from the set limit will have to be charged accordingly. The company in question is said to have the highest charges for excess data downloads. The rate that they are charging for the excess is being criticized by the public as users have been complaining that their bills have gone up unexpectedly just because they have exceeded the limit in their bundled packaged plans. One will find an unpleasant surprise when he sees that downloading more than the set provision is costing him so much.
O2 further explained that the excess charges are just to serve as a deterrent and as a way to impose stricter provisions to ensure that the users are aware that there are policies to be followed for data downloading. O2 professes that they send an SMS or a text message to the users when they reach the 50% usage limit and another one upon reaching 90% usage levels. Lastly, an official company representative added that “We are always at the fore-front of reminding our clients about our pricing structures, service bundle inclusions, and changes in the rates.”
