Mobile broadband doesn’t live upto expectations
Data from Broadband Genie, a broadband comparison site, says that only 11% of users of mobile broadband are happy with the speeds that they are getting from their connections. While nearly a quarter were not decided, nearly two – thirds of people said that they felt their connection wasn’t fast enough.
Broadband Genie also mentioned that they are constantly getting complaints from mobile broadband customers about the 3G broadband service and with more and more people subscribing to these services, the level of complaints is bound to constantly increase.
The editor of Broadband Genie, Chris Marling, hoped that this unbelievable figure would get the attention of mobile broadband ISPs and make them think more about the services that they are providing. He felt that they have been selling too many connections without increasing the capacity as such, something that is bound to come and haunt them.
The perception among the public, Marling continued, of mobile broadband is that it is a service which has stability and speed that is comparable with that of fixed – line broadband, which isn’t really the case – and may not be so in the short – term, at least. He continues by saying that exaggerated advertising, as well as false claims of high ‘upto’ speeds have ensured that the public have a false good impression of mobile broadband that the service, in all reality, cannot possibly hope to provide.
The industry, he said, has to put in more effort in order to educate the customers more about the disadvantages of mobile broadband as well so the members of the general public are capable of making proper decisions with regard to whether mobile broadband is the way to go for them or whether they would be better off making use of fixed line broadband services, which are, in reality, more stable than mobile broadband.
This article was sourced from cellular-news.com.
