Paul Tollet
Vice President of Orange Business UK
The service provided by Orange Broadband in the UK has come under fire for its shoddy customer service as well as unreliable and unsecured networks. An online forum for consumers has been organized called OrangeProblems which discusses the many service shortfalls and poor customer service once you start complaining about their networks.
Paul Tollet, the company’s VP for Orange Business, has been the man at the center stage standing as Orange’s apologist and defender. Over the last months since strong criticism came to the attention of Orange management, Paul Tollet gave his best shot to correct the perception. It looks like it paid off.
Award for Customer Satisfaction
An independent customer satisfaction survey recently conducted claims that Orange has improved its broadband service on the whole. The independent market researcher YouGov made the survey which revealed that Orange did improve its ratings in the customer satisfaction area as well as network reliability and reach citing “its ability to deliver a continuous mobile broadband connection” as most welcome to its subscribers.
From what can be gathered from the in depth report on the survey commissioned by the independent marketing research and consulting company YouGov, Orange has apparently achieved the number one ranking in customer experience in the mobile broadband market.
Paul Tollet is brimming with delight, saying: “Being awarded the best mobile broadband network by our customers across the UK is a real honour. We have taken significant measures to improve the quality of our network for both voice and data, and are so glad that our customers are really starting to see the benefit,”
The company’s efforts at improving its operations in the delivery and customer service departments have resulted in the positive survey results. Add to that, the VP for Orange Business in the UK has this parting statement.: “Orange is not only committed to improving our overall network coverage but we also go that extra bit further and develop the right tariffs, services and devices so everyone can get the benefit of mobile broadband wherever they are, whenever they want and at the right price.”
